Shipping & Return

At Frosted Fox Bath Co., we take pride in crafting high-quality, handmade products. Many of our items are freshly made upon order to ensure you receive the best possible product. As a result, please allow a few extra days for processing and delivery.

• Processing Time: Orders are typically processed within 3-5 business days, as most items are made to order. 5-7 days during the holiday season.

• Shipping Time: Once processed, orders are shipped via ChitChats shipping and typically take 5-7 business days to arrive, depending on your location.

• We Ship with ChitChats – Fast, Reliable, and Fully Tracked!

  We use ChitChats, a trusted Canadian shipping partner that connects directly with Canada Post, USPS, and other major carriers. That means you get quick, affordable shipping with full tracking from start to finish — without the premium price tag.

  Your order is in good hands, and you’ll be able to track it every step of the way!

• Shipping rates are calculated at checkout based on your location.
  You’ll be asked to enter your email and address before seeing shipping options — we know, it’s a bit clunky 🙃

  But here’s a tip:
  You can view rates early by selecting your province from the dropdown menu.

  This is just how Squarespace’s system works (we wish we could change it!).
  Your email is used only to send your receipt and tracking — nothing else.

Returns and Exchanges

Due to the nature of our products, we do not accept returns. However, if you receive a damaged or defective item, we are happy to offer an exchange. Please contact us to discuss solutions, we only want our customers to be happy with their purchases!