Shipping policy
📦 Shipping Policy
We’re so excited to send a little Frosted Fox magic your way! Here's everything you need to know about how we ship:
🌎 Where We Ship
We currently ship within Canada.
At this time we do not ship to P.O. Boxes. Some rural areas may also be excluded.
U.S. Shipping Update: Due to recent customs changes, we're temporarily pausing U.S. orders. Thanks for bearing with us—we hope to be back soon!
🚚 Shipping Rates
Shipping rates are calculated based on your province or state. We offer flat rate shipping across Canada and the U.S. — the exact rate will be shown at checkout.
💌 Free shipping in Canada on orders over $175 CAD (before tax and discounts).
🚨‼️Online only. No local pickup or in person shopping.‼️
⏳ Processing Times
Because we’re a small, husband-and-wife team making each product in small batches, please allow 5-7 business days for your order to be packed and shipped. During busy seasons or sales, processing may take slightly longer — but we’ll always do our best to keep things moving quickly!
📮 Carriers
We ship using ChitChats, which partners with trusted carriers like Canada Post, USPS, and Asendia to keep your shipping fast and affordable.
Once your order ships, you’ll receive a tracking number by email.
📫 Delivery Times (Estimated)
- Canada: 2–10 business days
Please note: These are estimated timeframes. Delays due to weather, customs, or carrier issues are outside our control.
📦 Lost or Damaged Packages
If your order arrives damaged or doesn’t show up after a reasonable amount of time, please email us at support@frostedfoxbathco.com with your order number and photos (if applicable). We’ll always do our best to make it right.